OUR MOTTO IS THE PERFECT SATISFACTION OF THE CUSTOMER
www.alsaifco.com is the best e-marketplace by web surfing in the field of home appliances whenever and wherever you wish. It facilitates in a quick-look- throughout your selection of the preferred products of your own choice.
Do you have any question? We, experts are always at your special service! We hope to be fruitful and enjoyable of your web surfing of your e-marketing. You can easily find relevant answers to your pertinent questions there or in the Customer Service Section. If not, you can contact us, who are more than happy to receive your heartfelt responses and clarifications, by e-mail at: customer@alsaifco.com.
Hearty Thanks for your visit to our web-site, and we hope that you have satisfactorily received our answers to your queries. If there can be any more clarifications, please do not hesitate to contact us either by telephone:
Tel.: 00966 1 2866656
Or by Post Office Mail:
Al Saif Co. for Commercial Agencies
Import & General Trading for Home Appliances
P. O. Box 2008, Riyadh 11451
Kingdom of Saudi Arabia
Fax: 00966 1 2866195

EXEMPLARY CRITERION OF OUR SERVICE:
We have chosen our products with subtle standards, for our goal is to provide our expertise marketing to an optimum warranty of perfect satisfaction for you. We have a set of certain standards and criterion based on our excellent service to our best customers. Our entire staff endeavors their best efforts to be fruitful in facilitating their optimum level of unique service.
We supplicate Allah to find a detailed information including our policy of our customer service. These information containing how to contact us, freight details, return of cargo, as well as perfect satisfactory warranty.
We would like to draw your keen attention to the fact that we treat every deal with peaceful and sincere atmosphere, in a state of honest business transaction using encryption technology.
We welcome electronic purchase order and we will double confirm it with our customer within a working day immediately after receiving the purchase order. We will dispatch notification in case if any return or replacement (as long as the customer does not approve an alternate) of the purchased item within a complete month from the date of shipment.
We undertake in making proper packing of every goods in finest possible way in order to protect the cargo from any damage until reach to the final destination of the customer safely.
We will respond to every query within a working day by e-mail, as we are more than happy to receive your inquiries by telephone call.
Our Customer Service Section endeavors to achieve its final goal: customer's perfect satisfaction in entirety. For this reason, we always eager to know if there are any snags or impediments in attaining your perfect satisfaction so that we would incorporate any oversight or correct any errors that possibly occur. Also, please do let us know whether your expected expertise e-marketing is less than excellent during your rating upon visiting our web-site.

TOTAL SATISFACTION TO THE CUSTOMER:
If there is any reason that causes you to your dissatisfaction upon purchase, please contact us.
It is possible for you to return your goods with 30-days from receiving your requirement if the sold goods are in their original packing. Thus, we will reimburse you the amount after deducting 10% only (a percentage for transfer and issues). It is also possible to return the freight charge, if the return of the goods resulted sue to our errors.
It is preferable to obtain a code called: RAN, a number which will help you to return the goods. It will get from our Customer Service Section.

HOW TO MAKE YOUR E-MARKETING WITH US SAFE AND PROTECTED?
From our web-site, we protect you from any possible trickery, fraud, stealing, and pilfering through web/net by providing secured and safe atmosphere for Purchasing by Credit Card. Thus, if an unauthorized person attempts to interrupt your transmission, he/she will definitely fail doing so disabling to read or understand any personal information or identification that you have used to transmit us. Because there will defeat such attempts by our secured trade server protection and encryption technology.
Thus, you prefer to protect yourself from any fraud and stealing of your Credit Card. You should not transfer any of your personal information or Password related to your Credit Card to any other unauthorized persons, who will occasionally disguise and use to contact you by e-mail or chat sessions. We hereby request to be more vigilant and alert against such practices.
You will be asked only once about writing your Credit Card number upon first registration of your persona data in our web-site or whenever you would like to complete the Purchase process.

PRIVACY AND CONFIDENTIALITY:
One of the prime goals that we at Al-Saif Co. pay much significance is to make your e-marketing more secured, safe, and comfortable. For this reason, we have adopted a strong policy to protect our web-visitors within our site and provide optimum level privacy and safety. Thus, every personal information that compiled in the site will be treated as top confidential within the custody of Al-Saif Co. We will never attempt to sell them, or share them with any other source. We will not seek any recompense nor any lease, nor we will sell your name or e-mail address or Credit Card data or any personal information to any of the source without your knowledge and consent.